User Data Deletion Policy
Learn how to submit a deletion request, complete identity verification, the deletion process, and your related rights and appeal channels.
Contents
1. Introduction
We are committed to providing an excellent plant identification and care experience while strictly following data privacy and security requirements. This policy explains how we process your personal data deletion requests in compliance with applicable laws (including but not limited to EU GDPR and U.S. CCPA).
2. How to submit a data deletion request
Step 1: Open the Home page
Launch the PlantFun App and open the Home page. Make sure you are logged in to your account.
Step 2: Go to Profile
From the Home page, tap Me / Profile center to enter your personal center.
Step 3: Find the Delete option
In Profile, open Settings → Privacy & Security, then locate Delete personal data (or Delete account).
Step 4: Confirm deletion
Read the notice, confirm the risks, complete verification if required (e.g., OTP/password), and tap Confirm Delete to submit.
3. Deletable data types
Account information
- Username, encrypted password, and related authentication records (irreversibly deleted)
- Contact information (email, phone number, address, etc.)
Care activity data
- Watering, fertilizing, health check records, and notes
- Uploaded plant-related photos/videos
Community and interaction data
- Comments, posts, messages, etc. (relevant parties will be notified where legally required)
- Participation data for events/challenges
4. Data deletion process
4.1 Identity verification
- Send a verification code to the registered email/phone number
- Answer security questions set during registration (if applicable)
4.2 Review and compliance checks
We will review under applicable laws. If some data must be retained for statutory/contractual purposes (e.g., tax, audit, disputes), we will explain reasons and retention period within [X] business days.
4.3 Execute deletion
If no retention obstacles exist, we will delete eligible data from active databases within [X] business days and mark related data as non-recoverable during the next backup purge cycle (within [X] days of the initial request).
If data has been shared with third-party providers (e.g., payment/logistics), we will notify them and request deletion per contract and law; timelines may depend on their policies.
5. Data retention and exceptions
- In the United States, certain transaction records may need to be retained for [X] years for statutory purposes (per IRS requirements).
- In the EU, relevant data may need to be retained for [X] years based on sector regulations or for dispute resolution.
- For legitimate interests such as fraud investigation or safety, deletion may be reasonably delayed and will not override your data rights.
6. Impact after deletion
- If you want to use PlantFun again, you may need to create a new account. Historical data (e.g., care records) cannot be restored.
- Personalized recommendations generated from historical data will no longer be available.
7. Your rights and appeals
Right to appeal
If you believe we did not properly handle your deletion request under this policy or the law, you may submit an appeal within [X] days of receiving the result notification via [email protected].
Supervisory authorities
You may also lodge a complaint with your local data protection authority (e.g., EU member state authority, U.S. Federal Trade Commission).
Contact Us (Data Deletion)
- Email:[email protected]
- DPO:[email protected]
Note: Deletion is supported only within the app; email or mail channels are for inquiries, appeals, or status checks only. Timeframes marked as [X] will be finalized according to legal requirements.
